Terms & Conditions

COVID-19 Protocols

LAST UPDATE 3/1/21

We have not stopped providing cakes or servings our community. To ensure we are able to follow social distancing guidelines in our small space we have decided on the following guidelines.

Help us maintain 6' distancing. Masks are required. Curbside pickup is available. Please be mindful that everyone's comfort level is different and we are trying our best. The safety & comfort of our staff & customers comes first. Thank you!

Placing an order.

Help us maintain social distancing by placing your order via email.

cake@classiccakescarmel.com

Picking up a cake.

Curbside pickup will continue. When you pull up you can call the shop or ring the bell & we will bring the cake out for you.

Cake Tastings for Weddings.

Complimentary cake tastings are by appointment only. No more than 4 people are permitted in a group. Book your tasting here: www.classiccakescarmel.com/book

Purchasing a ready made cake.

Our case of already decorated cakes is ready for you to walk in & purchase or we can hold one via phone call & bring it out curbside. Whatever you prefer.

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COVID-19 PROTOCOL

As a small business in the food service industry, customer safety has been & always will be our top priority. The sanitation protocol that the CDC is recommending, we already implement, as part of our long-standing commitment to our community & staff. The Health Department requires all food service handlers to sign an Employee Health Policy, ensuring staff is educated and understands they are not permitted to work while ill.

We are increasing the frequency in which we sanitize commonly touched surfaces, such as door handles, touch screens, chairs & tables. Hand sanitizer is available in the lobby. Delivery & Curb Pick Up are available as well.

CANCELLATION POLICY

I have a responsibility to ensure that my staff can continue to care for their families & pay their bills. To safeguard this, we need to have cancellation policies in place. We appreciate that cancellations may not be in your control either, so we have updated our policies to reflect grace.

All purchases are final & non-refundable. No refunds will be given, however full/ partial credit may be given if you are forced to cancel or downsize your event, due to a government mandate.
Credits are valid for 1 year.
Cakes can be kept refrigerated for up to 2 weeks or kept frozen for up to 1 year (if properly wrapped). Not all decorations will do well. We will advise on a case by case basis.
Policies are subject to change as we get more information and/ or following government restrictions.

WEDDING DEPOSITS

All purchases are final & non-refundable, however full/ partial credit may be given on a case by case basis.
We are allowing deposits to transfer dates, with two weeks notice, if government mandated restrictions are restricting your event.
A second deposit is required to lock in your new date. Making your total deposit $200. This will go toward the total balance of your cake.
This updated policy protects our schedule without penalty to you.

HOW CAN YOU HELP US?

Our survival as a small business has always been dependent on our amazing customers. It is no different now.

Purchase gift cards to use later.
Purchase orders for your family/ friends now & have them delivered with our no contact deliveries.
Make payments, if you are planning your wedding or party you can be confident in continuing to make payments.
Share & Comment on our social media posts.