THESE ARE OUR POLICIES FOR ALL ORDERS AND/ OR PURCHASES.

FAILURE TO UNDERSTAND POLICIES DOES NOT EXEMPT YOU FROM POLICIES.

ALL OF THESE POLCIES APPLY TO ALL ORDERS/ PURCHASES.

THESE ARE MADE PUBLIC AS A KINDNESS, WE ARE NOT REQUIRED TO DISCLOSE COMPANY POLICIES PRIOR TO PURCHASE.

IF YOU HAVE ANY QUESTIONS OR CONCERNS PLEASE ADDRESS THOSE WITH US PRIOR TO PAYMENT.

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Quotes are good for 30 days, after that time prices are subject to change.

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To reserve your date for a cake we require this contract be signed as well as a $50 non-refundable deposit paid. Or a $500 deposit for 3D sculpted cakes. Or a $100 deposit for Weddings. This deposit is non-refundable, non-transferable and does go toward the price of your order.

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All payments are final; no refunds are given for any reason.

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If there is a governmental restriction requiring you to move the date of your event, we will do our best to move to your new date. This is dependent on our availability. A second deposit is required to book a new date. Both deposits will apply to your total if we are given at least 14 days’ notice. Changes after the 14 days will be handled in a case-by-case basis, depending on the status of the cake.

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Delivery fees are determined based on the location of the event site. We will coordinate the delivery window with the reception site the week of & create our delivery schedule. We will contact you if the event is at your residence. We require a minimum of a 4 hour delivery window to be able to fit you into our schedule. Deliveries after 4pm have an additional fee.

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Cupcakes are not set up unless the set-up fee is paid in full. If you opt not to pay the set-up fee, they will be delivered in a box for easy set up & left on the dessert table or in the kitchen.

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We cannot control & are not responsible for what happens to our product after delivery or pick up. Heat & humidity are notorious for being rough on cakes. Condensation & Air Bubbles may occur. Although very rare, there is nothing we can do to predict or prevent this from happening.

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Your design, flavors & number of servings must be finalized a minimum of 15 days prior to your party or 4 weeks prior to your wedding. We accept cash, check, or credit cards. Your contract will be void if it is not paid for in full, by this deadline & no refunds will be given.

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All Stands are rentals. Your stand & any other equipment that is rented must be secured with a deposit when you finalize your order. We will hold a credit card number on file for this, we do not run it if the stand is returned on time & is not damaged. You are responsible for returning all rented items by the Wednesday following your reception. Our standard Security Deposit is $300.

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There are a lot of different versions of colors, the best way for us to meet your expectation is to supply us with a physical color swatch. Swatches are not all equal, different fabrics & emailed color matches will range in color. Some icing colors darken after they are made, others are changed by sunlight. We cannot 100% guarantee a color match, but our decorators are experienced in meeting expectations.

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Inspiration pictures may be used to ensure expectations on design choices. Cakes are decorated by hand by a cake artist. We cannot exactly replicate any design; all orders are subject to artistic interpretation.

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We do not provide fresh or silk flowers for a cake. Flowers can be left at the cake table the day of the reception and we will put them on the cake at the time of delivery. Our staff has complete discretion to leave off flowers that are brown or wilted. If flowers are not available at the time of delivery, we are not responsible for placing them.

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YOU ARE AGREEING TO OUR TERMS & CONDITIONS WHEN YOU PLACE AN ORDER.

IF YOU HAVE ANY QUESTIONS OR CONCERNS PLEASE ADDRESS THOSE WITH US PRIOR TO PAYMENT.

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