COVID-19 Protocols
COVID-19 PROTOCOL
As a small business in the food service industry, customer safety has been & always will be our top priority. The sanitation protocol that the CDC is recommending, we already implement, as part of our long-standing commitment to our community & staff. The Health Department requires all food service handlers to sign an Employee Health Policy, ensuring staff is educated and understands they are not permitted to work while ill.
We are increasing the frequency in which we sanitize commonly touched surfaces, such as door handles, touch screens, chairs & tables. Hand sanitizer is available in the lobby. Delivery & Curb Pick Up are available now as well.
TEMPORARY HOURS
Tuesday- Friday 11am-4pm
Saturday 9am-12noon
SCHEDULED PICK UPS & DELIVERIES ONLY
We have had to temporarily close our storefront, while we follow government mandates & practice social distancing. We will return Voicemails & Emails daily.
WE WILL KEEP MAKING CAKES
Cakes will continue to be available in our ready to go case & orders will be completed as usual.
If you prefer not to come into the store:
Purchases can be easily made over the phone 317-844-6901 or through email cake@classiccakescarmel.com
Curbside pickups, when you arrive you can call the shop & we can bring the cake out to your car.
CANCELLATION POLICY updated 3/21/20
I have a responsibility to ensure that my staff can continue to care for their families & pay their bills. To safeguard this, we need to have cancellation policies in place. We appreciate that cancellations may not be in your control either, so we have updated our policies to reflect grace.
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All purchases are final & non-refundable, however full/ partial credit may be given.
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Full credit will only be given if changes/ cancellation is made 2 weeks prior to order date. Partial credit may be given based on the amount of work already completed on your order, on a case by case basis.
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ALL Credits expire 12/31/2020
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Cakes can be kept refrigerated for up to 2 weeks or kept frozen for up to 1 year (if properly wrapped). Not all decorations will do well. We will advise on a case by case basis.
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Policies are subject to change as we get more information and/ or following government restrictions.
WEDDING DEPOSITS
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All purchases are final & non-refundable, however full/ partial credit may be given.
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Cancellations may receive credit for payments made, with the exception of the non-refundable deposit.
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We are allowing deposits to transfer dates, with two weeks notice. This means there is no penalty for you.
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A second deposit is required to lock in your new date. Making your total deposit $200. This will go toward the total balance of your cake.
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This updated policy protects our schedule without penalty to you.
HOW CAN YOU HELP US?
Our survival as a small business has always been dependant on our amazing customers. It is no different now.
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Purchase gift cards to use later.
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Purchase orders for your family/ friends now & have them delivered with our no contact deliveries.
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Make payments, if you are planning your wedding or party you can be confident in continuing to make payments.
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Share & Comment on our social media posts.
It is during times of fear that kindness is most important.
Megan Ritz,
Cake Curator/ CEO
Classic Cakes
317-844-6901