COVID-19 Protocols

UPDATE 6-5-20

While we have not stopped providing cakes or servings our community, we have closed our storefront. Curbside service will continue but we have started our staged reopening of our lobby. To ensure we are able to follow social distancing guidelines in our small space we have decided on the following guidelines.

Signs are posted on our door & tape on the floor indicating a 6' distance. Please be mindful that everyone's comfort level is different and we are trying our best to ensure the safety & comfort of our staff & customers comes first. Thank you! 

Placing an order. 

All orders must be placed via email or phones at this time. While we prefer taking orders in person, we do not have the staff or the space to safely do so. If necessary, we can schedule an appointment to have you come in & place your order. 

317-844-6901

cake@classiccakescarmel.com

Picking up a cake.

Curbside pickup will continue. When you pull up you can call the shop or ring the bell & we will bring the cake out for you.

Cake Tastings for Weddings.

Complimentary cake tastings are by appointment only. No more than 4 people are permited in a group. 

Purchasing a ready made cake.

Our case of already decorated cakes is ready for you to walk in & purchase or we can hold one via phone call & bring it out curbside. Whatever you prefer. 

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COVID-19 PROTOCOL

As a small business in the food service industry, customer safety has been & always will be our top priority. The sanitation protocol that the CDC is recommending, we already implement, as part of our long-standing commitment to our community & staff. The Health Department requires all food service handlers to sign an Employee Health Policy, ensuring staff is educated and understands they are not permitted to work while ill.

We are increasing the frequency in which we sanitize commonly touched surfaces, such as door handles, touch screens, chairs & tables. Hand sanitizer is available in the lobby. Delivery & Curb Pick Up are available now as well. 

 

TEMPORARY HOURS

Tuesday- Friday 11am-4pm

Saturday 9am-12noon

 

CANCELLATION POLICY updated 3/21/20

I have a responsibility to ensure that my staff can continue to care for their families & pay their bills. To safeguard this, we need to have cancellation policies in place. We appreciate that cancellations may not be in your control either, so we have updated our policies to reflect grace.

  • All purchases are final & non-refundable, however full/ partial credit may be given.

  • Full credit will only be given if changes/ cancellation is made 2 weeks prior to order date. Partial credit may be given based on the amount of work already completed on your order, on a case by case basis.

  • ALL Credits expire 12/31/2020

  • Cakes can be kept refrigerated for up to 2 weeks or kept frozen for up to 1 year (if properly wrapped). Not all decorations will do well. We will advise on a case by case basis. 

  • Policies are subject to change as we get more information and/ or following government restrictions.

WEDDING DEPOSITS

  • All purchases are final & non-refundable, however full/ partial credit may be given.

  • Cancellations may receive credit for payments made, with the exception of the non-refundable deposit.

  • We are allowing deposits to transfer dates, with two weeks notice. This means there is no penalty for you.

  •  A second deposit is required to lock in your new date. Making your total deposit $200. This will go toward the total balance of your cake. 

  • This updated policy protects our schedule without penalty to you.

HOW CAN YOU HELP US?

Our survival as a small business has always been dependant on our amazing customers. It is no different now. 

  • Purchase gift cards to use later.

  • Purchase orders for your family/ friends now & have them delivered with our no contact deliveries.

  • Make payments, if you are planning your wedding or party you can be confident in continuing to make payments. 

  • Share & Comment on our social media posts.

 

It is during times of fear that kindness is most important.

 

Megan Ritz,

Cake Curator/ CEO

Classic Cakes

317-844-6901

megan@classiccakescarmel.com

Terms & Conditions

All content provided on this website is for informational purposes only. The owner of this website makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site. The owner will not be liable for any errors or omissions in this information nor for the availability of this information. The owner will not be liable for any losses, injuries or damages from the display or use of this information. These terms and conditions of use are subject to change at any time and without notice.  

We frequently host drawings & give gifts. We are under no obligation, legal or otherwise, to do so. Rules, prizes and/ or winners may be changed at any time, with no notice. Events may be cancelled at any time. Prizes not picked up within 1 week are forfeit, unless arrangements have been previously made. All of this is at the sole & absolute discretion of Cake Artistry LLC.

All purchases are non-refundable.

Privacy Policy

We do not share personal information with third parties nor do we store information we collect about your visit to this blog for use other than to analyze content performance through the use of cookies, which you can turn off at any time by modifying your internet browser's settings. We are not responsible for the republishing of the content found on this blog on other websites or media without our permission. This privacy policy is subject to change at anytime without notice. 

Learn about our Cake it Forward Programs HERE. 

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317-844-6901

cake@classiccakescarmel.com

1752 E 116th Street Carmel IN 46032

TEMPORARY HOURS

COVID-19

Tuesday- Friday 11am-4pm

Saturday 9am-12noon

Click HERE to see our new policies & procedures.